<aside> ⚡ https://www.edx.org/micromasters/hecmontrealx-ux-design-and-evaluation

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Introduction to User Experience

This MOOC will review the fundamental elements UX practice (e.g., UX project, key concepts, activities, roles, deliverables).

From application software to mobile application and website, get an introduction on how to design professional interfaces offering quality experiences.

<aside> ⚡ https://www.edx.org/course/introduction-to-user-experience-3

</aside>

Module 1: What is UX and why do we need it?

Explain what is UX

Identify UX-related issues and the UX expertise needed to respond

Explain the impact in terms of ROI of UX in a business context

Recognize the business KPIs typically associated with UX

Distinguish different contexts in which UX methods and practices can be applied (customer experience — CX, employee experience — EX, citizen experience — CzX)

Explain the importance of considering these experiences (CX, EX, CzX) in the current economy

Module 2: When do we need UX, who does UX, and how do we do UX

Distinguish the UX lifecycle from the UX project

Describe the role of stakeholders in the UX project

Describe the typical paths, profiles and training of UX professionals

Explain the link between UX and the scientific approach